Security

Fore note: We take security very seriously. This is done both online and offline. We will also take advice and liase with relevant authorities to help reduce and prevent the fraudulent use of credit cards with our business.

It is more likely that stolen credit card details, obtained fraudulently, are used to try and purchase cards from our web site. We operate 'zero' tolerance for unauthorised use of cards and will pass recordings, browser id's, 'call from' and 'call to' numbers to the relevant authorities in such circumstances. 

Because of these attempts, and because some children try to use their parents cards!, we do need to make a call to confirm first time orders, and may ask for additional identification. We apologise for any inconvenience caused to our customers. We request that you give us a landline, not a cell phone or payphone number.

Please note that, apart from random samples, this 'due diligence' normally only applies to your first orders. 2nd, 3rd, 4th orders etc.. can be normally made without additional confirmation.

We usually require faxed proof of i.d. for Amex orders.

What type of security do you use to protect my credit card details ?

At 1st4Phonecards we use 'Secure Server' for entering this private information. This means that the information that you provide gets encrypted before it is sent over the web. Depending upon you internet browser, this may be up to 128 bit encryption, which is the best currently available for commercial use.

How do I know that I am using a 'Secure' connection ?

When you enter the form which allows you to enter your credit card details you will notice that the URL being used starts with "https://" where the 's' stands for secure.

In some part of our site, we may use frames so the 'https' does not show in the browser. If you right mouse click on the order section and select properties you will see the 'https'. You may also click on the Thawte image below to verify certification.

Do you store my credit card details on-line?

No. Credit card details are not stored in any electronic format (on-line or off-line). For convenience your account information is stored online but you will need to enter your credit card details for each time an order is made. If you set-up an account (recommended), then we can remember your name, address and shipping details.

N.B. A physical hard copy of the credit card transaction is kept and batched to meet our legal obligations as a merchant. We also may keep recordings of phone orders and verifications. We are keen to reduce the occurrences of credit card fraud and are proactive in it's prevention.

Data Privacy

We do not give or share your credit card information to any third party. This information that you supply to us is kept confidential (in hard copy for audit trail purposes). Because of this we will need to take your card information each time you order.

If you came to our website via a 3rd party (manufacturer or affiliate) then we may share your contact details and order information with this party. We do not sell your contact details to any third parties.

In the event of a fraudulent purchase we may share any information with New Scotland Yard or another legal body for prosecution purposes.

Thawte Certification

All of our secure transactions are done via our Secure Server (UK66.com). This has been certified by Thawte. 

1st4phonecards.com has it's eCommerce store URL at www.uk66.com